Waiting Time of Prescription Services of Outpatients at FA-MITRA Warukulon Inpatient Primary Clinic

Authors

  • Lina Apriani Universitas Anwar Medika Sidoarjo
  • Herni Setyawati DIII Farmasi, Universitas Anwar Medika
  • Puspita Raras Anindita DIII Farmasi, Universitas Anwar Medika
  • Anugraheny Ayu Pramita DIII Farmasi, Universitas Anwar Medika

DOI:

https://doi.org/10.54445/pharmademica.v2i2.26

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175

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1967

Keywords:

Waiting time,, Prescription Service, Inpatient Primary Clinic FA-MITRA

Abstract

Waiting time of prescription drug service is the grace period from when a patient submits a prescription to when he/she receives a drug, with the minimum standard set by the Ministry of Health is < 30 minutes for non-combined prescriptions and < 60 minutes for compound prescriptions. This study aims to determine the percentage of waiting time for outpatient prescription service at FA-MITRA Inpatient Primary Clinic. The study was conducted with a descriptive method through the waiting time of prescription service direct observation and recording using the waiting time recording form in April 2022. The data taken were 307 non-concoction recipes and 36 concoction recipes. The average morning time needed to complete a non-combined recipe is 7,6 minutes and the time needed to complete a blended recipe is 15,3 minutes. The average afternoon time needed to complete a non-combined recipe is 9,3 minutes and the time needed to complete a blended recipe is 19,3 minutes. In conclusion, the average waiting time for prescription services at FA-MITRA Inpatient Primary Clinic has met the requirements according to the minimum service standards in the hospital.

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Published

28-04-2023

How to Cite

Apriani, L., Setyawati, H. ., Anindita, P. R., & Pramita, A. A. (2023). Waiting Time of Prescription Services of Outpatients at FA-MITRA Warukulon Inpatient Primary Clinic. PHARMADEMICA : Jurnal Kefarmasian Dan Gizi, 2(2), 56–64. https://doi.org/10.54445/pharmademica.v2i2.26